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Leadership

• Engineering Manager: @Eric Shamow
• Tech Lead: @Michael Lin
• Issue labels: team/cloud

Members

• @Eric Shamow, Engineering Manager, Cloud Operations
  • @Filip Haftek, Software Engineer
  • @Michael Lin, Software Engineer

Mission statement

How to contact the team and ask for help

<aside> ⚠️ Please avoid tagging/DM a specific teammate or the @cloud-team handle. For immediate escalation, please tag Cloud EM in your message on Slack.

</aside>

• For emergencies with an active incident (P0 issues), page the team using Slack command /genie alert "your emergency message" for cloud and optionally tag the @cloud-support handle in #discuss-cloud-ops.
• For non-emergency issues that are related to an active Cloud instance, follow the intake process below.
• For pre-defined requests (e.g., create cloud instance, configure cody, enable ip allowlist, enable private code hosts), follow go/cloud-requests.

Processes

Incident Response

Incidents which affect managed instances are handled according to our incidents process.

Request for Help

This is the playbook for incoming requests concerning a specific Cloud instance, please follow it prior to engaging support:

💡 When you're unsure, always fallback to our Non-Emergency Contact in go/whodoinotify