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As of March 11, 2025 - Solutions Engineering is the new role name, replacing Customer Engineer (CE) role name. If you find any reference of CE or Customer Engineer, please update!
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<aside> 🤝 Welcome to the Solutions Engineering Home Page!
Solutions Engineering at Sourcegraph is responsible for the pre-sales technical success of prospective dev users.
We serve as the product experts during the sales cycle, leading technical discovery, product demonstrations, technical solutioning, and trials for new prospects and new opportunities within existing customers.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e7ce844a-fe2e-4102-b77e-e852aee3841b/01ec5d49-c5e9-49eb-89c1-e621149beaa9/Slack.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e7ce844a-fe2e-4102-b77e-e852aee3841b/01ec5d49-c5e9-49eb-89c1-e621149beaa9/Slack.png" width="40px" /> Chat with Solution Eng in Slack
The three primary team KPIs for Solutions Engineering are:
As the pre-sales technical experts, Solutions Engineering play an integral role in closing new business that leads to new incremental revenue for Sourcegraph, whether a new customer or an expansion within an existing customer. This dimension looks at the number of new customers acquired, net number of opportunities successfully closed (both net new customers and expansions), and number of products sold whether on a net new prospect or within a new team at an existing customer.
During the sales cycle Solutions Engineering typically lead a customer through a technical validation (trials). A primary measure of success is the technical closure of a trial, which we refer to as “achieving the technical win”. Achieving the technical win means that the prospective buyer agrees that our solution and capabilities meets their technical requirements and expectations.
For any deal that enters Stage 4 (technical & business validation), we expect the Solutions Engineers to lead the customer through a successful technical validation based on their stated needs and evaluation criteria regardless of outcome of the overall opportunity. Our target is 80%.
This looks at the efficiency and duration of the technical evaluation (trial) itself. The technical evaluation happens during Stage 4 of the sales cycle. Our goal is to complete a complex trial within 30 days, and complete the majority of standard trials within 21 days.
