<aside> 👥 Professional Services (PS) focuses on the post-sales success of specific customers needing advanced deployment, product usage, and enablement assistance.

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🫡 Our Team Purpose Statement

To spearhead dedicated projects for the most complex and technically challenging customers, driving enablement, adoption, and product usage as vanguards of technical excellence and customer success.

🥇 KPIs / Measures of Success

• Implementation duration — the time it takes to install, setup, and configure a working production environment for our customers that is ready for user onboarding. Our ideal state is for our customers, even in the most complex of situations, to have a working production instance within 30 days.

💼 Who we work with

Primarily in support of Strategic customers as they deploy Sourcegraph into production environments.

• introduced to the customer at the start of a contract
• works closely with the customer to ensure all deployment success criteria are met
• works in an advisory role to the customer with regular deployment syncs, asynchronous support, and ad-hoc, hands-on working sessions.

🧑‍🤝‍🧑Professional Services Teams

Our Professional Services (PS) team is comprised of three teams:

Implementation Engineering (IE) team

Implementation Engineers work front and center directly with customers, in collaboration with internal teams, to lead the implementation effort and get Sourcegraph running in customer environments quickly and efficiently. They specialize and have expertise in deploying, installing, and configuring Sourcegraph within customer's cloud and on-premise environments.

• Focuses on complex Kubernetes deployments
• Assists the Customer Engineering and Technical Advisor teams with smaller scale tasks

Implementation Project Managers

They oversee the internal and external tasks, needs, and dependencies across these implementations, and also handles internal and external reporting.

Learn more about Implementation Project Managers

Implementation Project Manager (TPM)

Resident Architects (RAs)

They provide strategic technical success planning, tailored ongoing enablement, and hands-on assistance for adoption and utilization of features while activating advanced use cases for customers via direct access to customer systems and teams.

📝 Team Expectations

• Appropriately scope and advise customers to success given their technical landscape, organizational needs, and strategic initiatives
• Remains consistently informed of the industry, along with continuously evolving company technologies and best practices, and uses those to drive greater success within our customers
• Develop key relationships and effectively communicate across a wide range of internal and customer stakeholders as they relate to our projects
• Stay flexible, adaptable, and solution-oriented in often nebulous and ill-defined areas, capable of paving new paths for cutting-edge customers
• Consistently contributes learnings back to the company, providing insight and setting direction for our areas of expertise

📚 Team Reference Resources

Customer Reference Sandbox Environments