Optimizing time to value by providing an exceptional product delivery experience through technical excellence
Implementation duration is the time it takes to install, setup, and configure a working production environment for our customers that is ready for user onboarding. Our ideal state is for our customers, even in the most complex of situations, to have a working production instance within 30 days.
Primarily in support of Strategic customers as they deploy Sourcegraph into production environments.
Our Professional Services (PS) team is comprised of three teams:
Implementation Engineers work front and center directly with customers, in collaboration with internal teams, to lead the implementation effort and get Sourcegraph running in customer environments quickly and efficiently. They specialize and have expertise in deploying, installing, and configuring Sourcegraph within customer's cloud and on-premise environments.
They oversee the internal and external tasks, needs, and dependencies across these implementations, and also handles internal and external reporting.
Learn more about Implementation Project Managers
Implementation Project Manager (TPM)
They provide strategic technical success planning, tailored ongoing enablement, and hands-on assistance for adoption and utilization of features while activating advanced use cases for customers via direct access to customer systems and teams.