<aside> 👥 Profession Services (PS) focuses on the post-sales success of specific customers needing advanced deployment, product usage, and enablement assistance.

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🫡 Our Team Purpose Statement

To spearhead dedicated projects for the most complex and technically challenging customers, driving enablement, adoption, and product usage as vanguards of technical excellence and customer success.

👥 Who We Are

Our Professional Services (PS) team is comprised of several groups:

• The Implementation Engineering (IE) team at Sourcegraph is a dedicated team of engineers and project managers who specialize and have expertise in deploying, installing, and configuring Sourcegraph within customer’s cloud and on-premise environments. The IE team primarily focuses on complex Kubernetes deployments, while also assisting the Customer Engineering and Technical Advisor teams with smaller scale tasks. Implementation Engineers work front and center directly with customers, in collaboration with internal teams, to lead the implementation effort and get Sourcegraph running in customer environments quickly and efficiently.
• Implementation Project Managers oversee the internal and external tasks, needs, and dependencies across these implementations, and also handles internal and external reporting.
• Resident Architects (RAs) provide strategic technical success planning, tailored ongoing enablement, and hands-on assistance for adoption and utilization of features while activating advanced use cases for customers via direct access to customer systems and teams.

📝 Team Expectations

• Appropriately scope and advise customers to success given their technical landscape, organizational needs, and strategic initiatives
• Remains consistently informed of the industry, along with continuously evolving company technologies and best practices, and uses those to drive greater success within our customers
• Develop key relationships and effectively communicate across a wide range of internal and customer stakeholders as they relate to our projects
• Stay flexible, adaptable, and solution-oriented in often nebulous and ill-defined areas, capable of paving new paths for cutting-edge customers
• Consistently contributes learnings back to the company, providing insight and setting direction for our areas of expertise

🧑‍🤝‍🧑 Professional Services Teams

The Professional Services organization is comprised of two teams:

Implementation Engineering

• Responsible for driving deployment-related projects for the most technically complex customers