Implementation Engineering

Impact Scope Execution Teamwork
IC1 Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined
IC2 Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined
IC3 • Completes all assigned customer engagements on time and within scope, consistently meeting defined success criteria.
• Customers achieve their stated goals for your engagements, and you can point to specific outcomes your work produced.
• Begins to generate product and process feedback that influence decisions at the team or company level and can identify examples where your input led to a better outcome. • Independently drives successful outcomes for standard customers and some moderately complex ones, be it implementation, configuration, feature adoption, or technical enablement work.
• Possesses solid knowledge of Sourcegraph’s technical requirements and capabilities, both standard and non-standard, and demonstrates growing proficiency with internal tooling.
• Plays a supporting role in liaising between customers and internal teams, sharing feedback and insights from customer interactions.
• Builds awareness of technical industry standards  outside of Sourcegraph, contributing to best practice discussions and identifying opportunities for product improvement at a foundational level. • Scopes and implements solutions to complex problems independently, seeking guidance only on loosely-defined issues.
• Sets realistic deadlines based on past experience and consistently meets them.
• Identifies roadblocks and resolves most independently, knowing when to engage others for more complex challenges.
• Anticipates potential issues and addresses them without over-complicating solutions.
• Has a repeatable approach to problem-solving,  identifying the core issue, developing workable options, and delivering on time.
• Maintains clear, up-to-date documentation of customer plans and progress throughout an engagement. • Builds cross-functional relationships with teammates and customer stakeholders that lead to positive outcomes.
• Communicates clearly and proactively, keeping relevant partners informed and escalating risks early.
• Identifies areas for improvement in team and company processes, and participates in initiatives to address them, regularly collaborating with others.
• Considers the effects of your work on other teams and appropriately gains input and alignment before acting.
IC4 • Consistently delivers successful outcomes for complex and strategic customers, including in ambiguous or technically novel situations.
• Some customer work contributes in some meaningful way to direct business outcomes such as deal closures, significant use case activation, trial success, expansions, renewals, and churn saves.
• Produces  measurable, demonstrable value in customer and internal engagements,  and you can point to specific results.
• Serves  as a customer-facing liaison to Engineering, providing input from your experiences to drive product decisions.
• Proactively identifies and drives process and tooling improvements to completion, with visible impact on the team and company’s  effectiveness.
• Takes on additional, technically challenging projects and initiatives that align with team and company priorities. • Successfully drives technical engagements to completion for standard and complex customers independently.
• Demonstrates mastery within your domain including deep knowledge of deployment and configuration methods, the ability to debug configuration issues expertly, proficiency with the codebase, and mastery of internal tooling.
• Finds technical solutions to open-ended, ambiguously defined problems,  identifying core problems, a variety of potential solutions, and the business and customer implications of each.
• Builds and maintains strategic, multi-threaded relationships with customer and cross-functional stakeholders.
• Maintains awareness of approaches outside of Sourcegraph and uses this to help define best practices for the team. • Independently scopes and implements solutions to complex, loosely-defined problems.
• Estimates effort methodically and realistically, using past learnings to set reasonable deadlines that are met consistently.
• Identifies appropriate resolution steps to address roadblocks, engaging others or unblocking yourself as appropriate.
• Accountable end-to-end for everything you take responsibility for with thorough planning, estimating, delivery, and acceptance.
• Displays high degrees of proactivity in preemptively identifying and preventing potential issues.
• Remains composed in ambiguous, challenging, and cross-functional situations.
• Proactively identifies areas for improvement based on experience and customer feedback, and consistently drives these improvements to completion. • Communicates technical and non-technical issues and decisions clearly, bringing clarity to discussions and helping drive the team and company forward.
• Demonstrates the ability to effectively challenge teammates and cross-functional stakeholders using valid expertise and respectful communication.
• Clearly understands team priorities, operating model, and processes and executes accordingly while proposing changes where necessary.
• Shares experiences and expertise to grow others.
• Builds strong relationships and trust with customers and teams across the company.
IC5 • Successfully drives engagements to completion for the most complex and strategic customers, where the stakes are highest and no clear playbook exists.
• Consistently demonstrates clear, evidence-based business outcomes that resulted directly from their  customer work such as deal closures, large scale use case activations, trial success, expansions, renewals, and churn saves.
• Sets direction for the team's highest priorities, aligning them with Revenue and company initiatives, actioning on those at a high level.
• Serves as a primary representative of Revenue and your customers to Engineering and other company orgs, providing your expertise to sway product and strategic direction.
• Makes high-quality technical and non-technical decisions on work beyond your immediate responsibilities and that affects one or more complex customer engagements, consistently incorporating non-technical factors into technical decisions. • Independently solves the team's most complex and ambiguous problems and identifies problems others haven't yet seen.
• Consistently sets examples and patterns for others to follow.
• Demonstrates proficiency beyond your direct domain, with understanding of business operations and engineering efforts that allows you to contribute meaningfully to cross-functional decisions.
• Actively shapes the team roadmap, priorities, and processes in partnership with leadership, consistently setting direction and actioning on it proactively.
• Acts as a trusted advisor, drawing on deep functional expertise to inform customer-driven strategy.
• Regularly builds novel solutions to solve complex, highly-specific customer problems with meaningful and measurable business outcomes. Prototypes and tests new solutions to solve customer problems based on patterns identified across customer interactions.
• Constantly participates in dogfooding activities, providing thoughtful and actionable feedback to ensure our product meets a high quality standard before reaching customers.
• Represents the team as a proven and reliable thought leader to our cross-functional partners. • Independently scopes and implements solutions to extremely complex problems and proactively identifies problems to be solved.
• Intentionally aligns your work around external plans and higher-level company needs,  not just work in your immediate purview.
• Proactively identifies areas for improvement beyond the scope of the FE team and contributes meaningfully to solutions while continuing to deliver on team goals.
• Provides oversight, coaching, and guidance to teammates.
• Builds reusable patterns, templates, and frameworks that scale your expertise.
• Initiates and drives cross-team projects that enable higher-quality work across Revenue. • Persuades and challenges customers and internal stakeholders, both peers and leaders, using valid expertise and respectful communication.
• Shares long-term visions that influence the team and company's direction.
• Actively seeks dissenting opinions and disconfirming evidence to make more informed, communal decisions.
• Demonstrates self-awareness, independently identifying your own areas for growth with a plan to improve.
• Mentors teammates deliberately, sharing feedback and creating space for others to develop.
IC6 Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined Level does not exist; not yet defined