<aside> 👥 Enterprise & Strategic Technical Advisors (TA) are specialized technical experts focused on our customers' experience and relationships post-sales.

We seek to deliver a consistent engagement experience to customers rooted in providing value to them such that they achieve their desired positive business outcomes within their business using our platform and products.

We seek to reduce time to initial customer value by training and enabling our dev end users to use and integrate Sourcegraph into their workflows.

We also strive to help our customers maximize their return on investment (ROI) and do so by continuously monitoring the health of our customers, becoming trusted advisors to them on all matters related to Sourcegraph and engineering, and building out the tools and processes internally to do this job as effectively as possible.

We are responsible for ensuring that customers achieve their success metrics and continue to find new valuable use cases for Sourcegraph.

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📝 Team Expectations

• Customer onboarding & adoption: At contract signature, Sales and Customer Engineering (pre-sales) transition the relationship to the TA team to onboard the customer to Sourcegraph, including their tech and initial set of users. We're successful when we have helped the customer activate their initial set of use cases.
• Achieving positive outcomes: we are successful when our customers are realizing the expected value and achieving positive outcomes that are additive to their devs and business.
• Account expansion: while we seek to first deliver on our promises and commitments to our customers, a deep partnership and trust enable us to uncover and provide thought leadership around additional capabilities that can provide greater outcomes to our customers.
• Customer advocacy: throughout our partnership, TAs serve as steadfast advocates on behalf of our customers by raising their needs and desires to our Product teams.sss