In addition to an Onboarding Buddy, AEs will be paired up with an Onboarding Mentor. The mentor will be someone from the sales team who will act as a point of contact for role-related support during an AEs ramp period. As a peer, mentors will provide support and guidance while AEs are learning and practicing the sales pitch and sales process. They will also help AEs determine who to go to in the company for various Sales related tasks or partnerships.

Why We Have Onboarding Mentors

Mentors ensure new AEs are set up for success and have additional resources while they learn the industry, product, and hone the skills that will make them successful AEs.

The Role of the Mentor

The role of the mentor is to support the first 30 days of a new hire’s ramp period. It’s essential to the learning and development of new AEs, critical for Sourcegraph to scale operations, and beneficial to the mentor because they are able to develop deeper selling skills by mentoring a peer.

Responsibilities of the mentor:

• New AE shadows mentor on sales calls throughout the sales cycle
• New AE shadows mentor through MEDDPICC and 3 Whys updating in SFDC to observe the importance and required attention to detail
• Practice and roleplay sales pitch and demo to ensure new hire AE is prepared for the pitch/demo certification
• Provide 30 min overview of the pricing model
• Answer role-based questions a new AE might have
• Point AE to resources and SMEs that can accelerate their ramp period

In order to accomplish this, mentors will:

• Meet with assigned AE new hire at least once a week for 45-60 minutes during their first 30 days to review and/or roleplay relevant topics outlined in the checklist below
• Invite assigned AE new hire to shadow their discovery, product demo, pricing, etc. sales calls during this time period

Managers will assign a mentor to their AE new hires. AE will then set up the recurring invites for dates/times that work best for them and their mentor.

Mentor Selection

When selecting a mentor, managers should ensure that the mentor fits the following profile:

• On the same team and in the same role
• Been at Sourcegraph for at least 3 months, with satisfactory sales performance and productivity